Shipping policy
Shipping & Delivery
WHERE WE DELIVER
We currently deliver to addresses in the United Kingdom only.
PROCESSING TIME
All orders are processed within 1–3 business days of payment.
Orders are not processed or dispatched on weekends or public holidays.
DELIVERY TIME
Once dispatched, delivery to the United Kingdom typically takes a further 4–7 business days.
Most orders therefore arrive within approximately 5–10 business days from the date you place your order.
Delivery times are estimates and are not guaranteed.
Unless we agree otherwise with you, we will deliver your order without undue delay and, in any event, within 30 days of the date your order is placed.
If we are unable to deliver within the applicable timeframe, you may have the right to cancel your order and receive a refund in accordance with applicable UK consumer law.
DELIVERY COSTS
Delivery costs are calculated at checkout based on your order and delivery address.
The applicable delivery cost will always be shown before you complete your purchase.
Orders over £30 qualify for free standard delivery.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking is available.
You can use this tracking information to follow the progress of your parcel.
WHERE YOUR ORDER SHIPS FROM
Our products are dispatched directly from our supplier's facility outside the UK.
This means that delivery may take a little longer than it would with a retailer holding stock in a UK warehouse.
We provide this information clearly before you purchase so that you know where your order is being dispatched from and what delivery timeframe to expect.
IMPORT VAT AND DUTIES
For most orders, applicable UK import VAT is included in the price you pay at checkout, and there should be nothing further to pay on delivery.
However, UK import rules can vary depending on the value and circumstances of the shipment.
Consignments valued over £135 may be treated differently under UK import rules, and additional import VAT, customs duty or carrier charges may become payable before delivery.
Where additional amounts are legally due, they are determined by the applicable UK rules, HM Revenue & Customs (HMRC) and/or the carrier, rather than by KidsStrike.
If you are placing a higher-value order and would like clarification before purchasing, please contact us at:
DELAYED OR LOST PARCELS
If your order has not arrived within 10 business days of the date you placed your order, please contact us at:
Please include your order number so that we can investigate the delivery with the relevant carrier or fulfilment partner.
If a parcel is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with your statutory rights and this policy.
DAMAGED PARCELS
If your parcel arrives visibly damaged, please take photographs of the packaging and the contents and contact us as soon as reasonably possible.
Please contact us within 30 days of delivery where possible.
If the product has been damaged during delivery or is otherwise faulty, we will arrange an appropriate remedy in accordance with your statutory rights, including a replacement or refund where applicable.
You will not be charged return postage for goods that are faulty, damaged or incorrectly supplied.
INCORRECT ADDRESS
Please check your delivery address carefully before completing your order.
If you notice an error in your delivery address, contact us at support@kidsstrike.com within 24 hours of placing your order.
We will do our best to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible once the order has entered processing or fulfilment.
If a parcel is returned to us because an incorrect or incomplete address was provided by the customer, we will contact you to arrange redelivery.
Additional delivery charges may apply in these circumstances.
CONTACT US
If you have any questions about shipping or delivery, please contact us:
Email: support@kidsstrike.com
Our customer support team aims to respond within 24–48 hours, Monday to Friday.
Important Information
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or limit any statutory rights you may have under applicable UK consumer law.
Where there is any conflict between this policy and your statutory rights, your statutory rights will prevail.